BOLIA - Brussels Bourse, Rue Antoine Dansaert - Bruxelles

pasquale R.

Magnifique Magasin d’ameublement Bolia dans le quartier trendy de Dansaert.
L’accueil et le service a été exceptionnel !
Je recommande.

cathrine C.

Équipe extra. Un tout grand merci à Hélène pour son expertise et sa patience.

Naz

Très contente de leur service !

Pedro G.

Worst Experience Ever — Unbelievably Incompetent and Potentially Fraudulent

My experience with Bolia has been nothing short of the worst I’ve ever had with any company. The sheer volume of absurd mistakes and unprofessional errors is beyond belief. It’s hard to decide if their incompetence is genuine or if they’re running a fraudulent operation.

Here’s a summary of the nightmare:

- Misleading Information: Bolia sold me furniture with incorrect specifications and details, resulting in completely wrong orders.

- Dispatch Errors: They sent part of my order to an address where I don’t live, despite clear instructions. The misinformation about products and the wrong dispatch led me to cancel all my orders.

- Complicated Refund Process: When I requested a refund, Bolia’s process was ridiculously convoluted. They insisted on handling refunds separately for dispatched and undelivered items, claiming they needed to wait for the items to return to their warehouse.

- Inability to Follow Simple Bank Transfer Instructions: After countless calls and emails explaining their absurd refunding procedure, I provided detailed refund instructions for each order, including order numbers, bank account name and IBAN. They then managed to send one of the refunds to the wrong bank account!

- Ongoing Errors: Despite sending the correct details and spending hours on the phone to ensure they had the right bank information, Bolia continued to make mistakes. They even confirmed the correct bank details before sending another refund, only to yet again send it to the wrong bank account! (I know, I could not believe it myself)

- Useless Customer Service: Every interaction with their customer service has been a waste of time. None of their representatives could manage even basic tasks, and getting in touch with a manager or the financial department proved impossible.

I know this is almost impossible to believe, but I have written correspondence and records to prove it. I’ve spoken with nearly every customer service representative, and none have managed to execute a simple refund correctly. Weeks have passed with no resolution. It’s difficult to say if they are this incompetent or if it’s part of a fraudulent scheme. They appear to be a legitimate business, but the sheer number of errors is unprecedented. I am still hoping they are legitimate and will resolve this before I am forced to take legal action.

I will update this review if they ever manage to resolve the issue. In the meantime, my advice is clear: stay away from Bolia to avoid a complete disaster.

Chloé V. B.

Leuk ontvangst en hulp gekregen van dit geweldige team!

Stefano

Cheap products made in China sold at Scandinavian prices. Great business model.

TAREQ K.

David M.